Your team can continue the conversation with its history
In a supported website chat or messenger, your AI assistant answers questions using company materials. When a visitor asks for a person or the enquiry needs a staff decision, the conversation moves to your team under the agreed rules. Earlier messages are available in the chosen CRM channel, so staff can respond with the context already there.
The connection is chosen around the CRM and channels your Dubai business uses. Subscription features, permissions and your existing assistant's compatibility are checked before the quote, including how messages reach staff and how automatic replies are paused.
- Use the services, prices and terms connected to your AI assistant for routine questions.
- Pass the conversation to staff when the visitor asks or the agreed handoff conditions are met.
- Give staff access to earlier messages and pause automatic replies while a person handles the conversation.
