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Privacy Policy and Cookie Notice

This Privacy Policy (the "Policy") applies to rm-syst.ru and associated pages (the "Website").

The data controller and Website owner is Roman A. Mikhaylov, self-employed individual operating under the professional income tax regime in the Russian Federation (the "Controller", "I", "we").

Contact for privacy and data requests:
Telegram: @M_R_Alexandrovich
Phone: +7 (917) 655-65-56
E-mail: info@rm-systems.ru
Registered region: Chuvash Republic, Cheboksary, Russian Federation

1. Data we collect

1.1 Data you provide directly

  • Name, job title, company name;
  • phone number, e-mail address, website URL;
  • content of messages submitted via contact forms or the AI chat;
  • any other information you voluntarily provide when filling in forms, contacting us, or using the chat.

1.2 Data collected automatically

  • IP address and approximate geolocation derived from IP;
  • browser type, operating system, device type;
  • browser language settings;
  • pages you visit on the Website and time spent on them;
  • referrer source and UTM parameters;
  • cookie identifiers and similar technical identifiers.

1.3 Data from third-party services

We may receive technical and aggregated data from hosting providers, analytics platforms, messaging tools, and CRM systems used in our operations (e.g. visit statistics, conversion data, message delivery information).

2. Why we use your data

  • To process incoming requests and messages from the Website and AI chat;
  • to prepare and deliver proposals in response to your enquiries;
  • to enter into and perform service agreements;
  • to maintain a client communication history and service record;
  • to analyse Website performance and AI workflows, and improve page structure and chat scenarios;
  • to ensure security and prevent fraud or abuse;
  • to comply with applicable legal requirements.

3. Legal basis for processing

  • Consent — given when you submit a form, use the AI chat, continue using the Website, or accept this Policy.
  • Contractual necessity — when you request a consultation, cost estimate, or purchase services.
  • Legitimate interests — analysing Website performance, preventing misuse, and protecting our rights.

4. AI chat data processing

The Website includes an AI assistant for consultations. When using the chat, we may process:

  • the content of messages you enter;
  • name, contact details, and other data you share in the conversation;
  • technical metadata: IP address, device type, timestamp.

Chat data is used to answer your questions, prepare relevant proposals, and improve chat quality. We do not sell chat data to third parties or use it for marketing communications without your consent.

5. Cookies and similar technologies

Cookies are small data fragments stored in your browser when you visit the Website. We may also use local storage, pixels, and similar technologies.

5.1 Types of cookies used

  • Essential — required for core Website functionality, page rendering, and chat operation.
  • Functional — remember language settings, interface preferences, and recent actions.
  • Analytics — aggregated statistics on visits, time on page, and form conversions.
  • Marketing — used when advertising pixels or retargeting tags are active on the Website.

5.2 Managing cookies

By continuing to use the Website you consent to cookies as described in this Policy. You may at any time:

  • clear cookies in your browser settings;
  • block cookies for this Website;
  • use a private/incognito browsing mode.

Disabling certain cookies may affect the functionality of some Website features and the AI chat.

6. Data sharing and retention

Data may be processed on servers of our hosting provider and stored in CRM systems, analytics platforms, and communication tools used in our operations. We select providers that apply reasonable security measures.

Access is limited to the Controller and, where necessary, to contractors (e.g. technical specialists) bound by confidentiality agreements. We do not sell personal data to third parties.

Data is retained for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law.

7. International users

The Website is accessible globally. Depending on your jurisdiction, additional rights may apply:

  • European Union / Cyprus (GDPR) — you have rights to access, rectification, erasure, restriction, portability, and objection. You may lodge a complaint with your national data protection authority. For Cyprus: the Commissioner for Personal Data Protection (dataprotection.gov.cy).
  • Serbia — the Serbian Law on Personal Data Protection (2018) mirrors GDPR. The Commissioner for Information of Public Importance and Personal Data Protection is the supervisory authority.
  • UAE (Dubai, Abu Dhabi) — the UAE Federal Personal Data Protection Law (2021) grants rights to access, correction, and deletion of personal data.
  • Saudi Arabia — the Saudi PDPL (2023) grants rights to access, correction, deletion, and data portability.
  • Kazakhstan (Almaty, Astana) — the Law on Personal Data and its Protection (2013) applies. Processing of data belonging to Kazakhstan residents must comply with localisation requirements under applicable Kazakh law.
  • Israel — the Privacy Protection Law (as amended in 2023) grants rights to access, correction, deletion, and portability.
  • Georgia / Armenia — national data protection laws based on Council of Europe Convention 108 apply. Rights to access, correction, and deletion are available.

To exercise any of the rights listed above, please contact us at info@rm-systems.ru or via Telegram @M_R_Alexandrovich with the subject "Personal Data Request". We will respond within a reasonable timeframe consistent with applicable law.

8. Your rights (general)

  • Request information about what data we hold about you;
  • request correction, update, or deletion of your data;
  • withdraw consent where processing is based on consent;
  • object to processing where legally applicable;
  • lodge a complaint with the competent data protection authority in your country of residence.

9. Updates to this Policy

We may update this Policy when legal requirements, services, or data processing practices change. The current version is always available at rm-syst.ru/en/privacy-policy. We recommend checking this page periodically.

Last updated: 19 May 2026.