Technical support pricing for your business
Estimated cost
The base package covers operational checks and agreed minor technical adjustments for one project. We agree on additional work and the monthly workload in advance. Hosting, AI models and external service subscriptions are billed separately. Updating an AI agent's knowledge base
Products, prices and internal rules change after an AI agent launches, so its knowledge base needs regular updates. We update the agreed sources, remove outdated information, refresh the search index and test reference questions across key workflows. Real conversations reveal where the agent could not find a fact, misunderstood a question or handed the enquiry to an employee too late. Those observations help us refine the instructions, knowledge structure, rules for connected services and conditions for human handover. Response latency, model usage and technical errors can also be monitored separately. We compare the results of changes using the same set of examples and include the findings in the report.
Website maintenance and content updates
For a live website, regular checks cover its technical operation and current content. Depending on the agreed scope, monitoring checks server responses, the SSL certificate, key pages, forms and enquiry delivery. When a failure alert arrives, we identify the cause, fix the error within the project's area of responsibility and test the related user journey. As separate tasks, we can update copy, prices, contact details and documents, fix broken links, and adjust meta tags and technical files after changes. Before making changes, we save a backup and plan a rollback. We record the scope, priorities and response times in advance, then provide a clear report of completed tasks and identified risks.
API integration and automation support
For existing connections between your website, CRM, bots, email and other services, we check credential expiry, webhooks, API addresses, field mappings and data exchange logs. We agree in advance on how repeated requests and duplicate prevention will work, and investigate enquiries that fail to reach the intended system separately. For example, an order should send contact details and the purchased items to the CRM without creating a duplicate deal. When a third-party API changes, we adapt the integration and test the main workflow. External service limitations and work outside the agreed scope are recorded in the report and discussed before further changes.
CRM support and enquiry handling
After changes to website forms, team structure or sales rules, we check how enquiries reach the CRM and the responsible employee. We can adjust agreed fields, pipeline stages and data transfer rules, and check access permissions and duplicate detection. For example, a new form must send the selected service and contact details to the correct pipeline, while an AI assistant must hand the conversation to a sales manager at the right time. Before changes, we document the current workflow, then test it with a reference enquiry. New automation and features that depend on the CRM subscription are estimated separately.
Workflow improvements for Telegram and MAX bots
For existing Telegram and MAX bots, we check message delivery, commands, buttons, notifications and mini app launch. The agreed scope may include reviewing error logs, tokens, the domain and certificate, and adapting handlers to Bot API changes and platform limits. For example, after changing a workflow, we check that customers can select a service, leave their contact details and receive confirmation. We test the main actions before applying an update. A messaging platform outage is recorded separately from a bot error: the response procedure and available workarounds depend on the external platform.
How project support works
Agreed scope
I review the project and available access. We define what monthly support includes, how many changes to plan and how to set priorities.
Operational checks
I set up checks for the agreed pages, forms and integrations. Alerts help identify failures and their causes.
Tested changes
We agree on changes, and I save a backup and test the required workflows before applying them. Updates include a rollback plan.
Clear results
I record completed tasks and recommendations. New features, pages and major changes are estimated before work begins.
Questions about website and AI service support
What is included in project support from $200 per month?
Operational checks for the agreed pages and integrations, investigation of identified failures and a small amount of technical adjustment work for one project. Before support begins, we record the checks, required access, workload, priorities and response times. Regular content updates, AI knowledge base updates, additional services and new features are agreed separately. A 30% deposit is due before work begins for the month. You pay the balance after accepting the agreed work completed.
Can you support a website built by another developer?
Yes, after an initial project review. I check the website and its integrations, which source files are available and where the server is hosted. I then propose a support scope. If existing errors need fixing or access needs restoring first, we estimate that work separately.
Does website support include ongoing SEO?
Technical support helps keep pages, forms and search settings working when changes are made. Ongoing work on search queries, new content and external promotion is arranged separately. During support, I can identify a problem and recommend the next SEO task.
How is an AI agent's knowledge base updated?
You provide current, approved materials covering services, prices, terms and documents. I update the sources and search index, test answers using agreed questions and check the rules for handing conversations over to a person. We define the amount of material and update frequency in advance. AI model usage is billed separately.
What should I do if my website or bot stops working?
Report it through our agreed communication channel. If monitoring is configured, an alert may also arrive automatically. I identify the cause and propose actions within the available access and the project's area of responsibility. If the problem involves hosting, the CRM or a messaging platform, resolution also depends on that service.
How quickly do you respond to requests?
We record response times, working hours and priorities before support begins. A critical failure and a planned adjustment are handled differently. The time needed to fix a problem depends on its cause and the integrations involved: response time and resolution time are agreed separately.
What access do you need for maintenance?
Only access required for the agreed work: source files, the server, CMS or selected integration. Where possible, we create separate accounts with limited permissions. Your domain, primary accounts and data remain under your control, and we agree on backup storage in advance.
Can you add pages and new features during support?
Yes. We first discuss and estimate a new page, feature, integration or substantial design change. These tasks are carried out separately or included in an expanded support scope. We agree on the price and timeline before work begins, keeping monthly support tied to a defined set of tasks.
AI CATALOG
Support for your website or AI service
Send me a link to your website or tell me about your AI service. I will review the project, propose a support scope and estimate the improvements it needs.
from $200/ month
We define the support scope, priorities and response times before work begins 30% upfront. The balance is due after you approve the month's work. 
